Dealsmine Enterprise

Effective Date: August 1, 2025
Last Updated: August 1, 2025

1. INTRODUCTION AND ACCEPTANCE
Welcome to Dealsmine, Nigeria's premier online marketplace that offers curated new and thrifted items (fashion, tech, home, and office essentials) and custom printing services for personalized apparel and gifts. We operate with a commitment to affordability, sustainability, and customer satisfaction. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services (collectively, the "Platform").

By accessing or using our Platform, you agree to abide by these Terms. Please read them carefully before placing any order.

2. COMPANY INFORMATION
Dealsmine Enterprise
BN Number: 7283679
Address: Greenfield Estate, Ago Palace Way, Lagos.
Email: info@dealsmineng.com
info.dealsmine@gmail.com
Phone: +2348137415799

3. DEFINITIONS
"Account" means your registered user account on our Platform
"Content" means all information, data, text, images, and materials on the Platform
"Custom Products" means personalized items created through our printing services
"Marketplace Items" means new and thrifted products sold by us or third-party sellers
"Order" means your purchase request for products or services
"Services" means all services provided through our Platform
"User" means any person who accesses or uses our Platform

4. ELIGIBILITY AND ACCOUNT REGISTRATION
4.1 Age Requirement
You must be at least 18 years old to use our Platform. Users under 18 may only use our services with parental or guardian consent and supervision.

4.2 Account Creation
To make purchases, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

4.3 Account Responsibilities
You must notify us immediately of any unauthorized use of your account
You are responsible for all activities that occur under your account
We reserve the right to suspend or terminate accounts that violate these Terms

5. PRODUCTS AND SERVICES
5.1 Marketplace Products
We offer a curated selection of new products across various categories (fashion, technology, home, office), quality-checked thrifted items and products from verified third-party sellers.

5.2 Custom Printing Services
Our custom printing services include personalized apparel design and printing, custom gift creation, and branded merchandise production.

5.3 Product Information
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions are error-free, complete, or current. Thrifted items are pre-owned and may show minor wear; we will always disclose visible defects. Color representation may vary slightly due to screen settings.

6. ORDERING AND PAYMENT
6.1 Order Process
All orders are subject to acceptance and availability
We reserve the right to refuse or cancel any order
Order confirmation does not guarantee product availability.

6.2 Pricing
All prices are displayed in Nigerian Naira (NGN)
Prices include applicable taxes unless otherwise stated.
We reserve the right to change prices without prior notice.

6.3 Payment Methods
We accept the following payment methods:
Debit/Credit Cards (Visa, Mastercard, Verve)
Bank transfers
Mobile money payments
Other approved payment gateways.

6.4 Payment Security
All payment transactions are processed through secure, PCI-compliant payment processors. We do not store your complete payment information.

7. DELIVERY AND SHIPPING
7.1 Delivery Notification
You will receive a tracking number or delivery confirmation via SMS/email.

7.2 Delivery Areas
We currently deliver within Nigeria. Specific delivery areas and restrictions are outlined during checkout.

7.3 Delivery Timeframes
Standard delivery: 3-7 business days
Express delivery: 1-3 business days (where available)
Custom products: 5-14 business days, depending on complexity.

7.4 Delivery Charges
Shipping costs are calculated based on location, weight, and delivery speed. All charges are displayed before order completion or notified before dispatch.

7.5 Risk of Loss
Risk of loss and title for products pass to you upon delivery to the specified address.

8. RETURNS, EXCHANGES, AND REFUNDS
8.1 Return Policy
New products: 3-day return window from delivery date
Thrifted items: 2-day window and returns accepted only for defects not disclosed in product description
Custom products: Returns accepted only for production errors or defects
8.2 Return Conditions
Items must be:

Unused and in original condition
In original packaging with all tags attached
Accompanied by proof of purchase

8.3 Refund Process
Approved refunds will be processed within 7-14 business days
Refunds will be issued to the original payment method
Shipping costs are non-refundable unless the return is due to our error

8.4 Exchange Policy
Exchanges are subject to product availability and must meet return conditions.

Please read our full Return & Refund Policy for details.

9. CUSTOM PRINTING SERVICES
9.1 Design Requirements
You must provide designs that comply with intellectual property laws.
We reserve the right to refuse designs that are offensive, illegal, or infringe on third-party rights.
Design files must meet our technical specifications. Orders cannot be cancelled after printing has begun.

9.2 Production Timeline
Custom orders typically require 5-14 business days for production, plus delivery time.

9.3 Quality Standards
We strive to match your design specifications, but slight variations in color and placement may occur due to production processes.

9.4 Intellectual Property
You warrant that you own or have permission to use all designs submitted for custom printing. Dealsmine is not liable for copyright infringement on user-submitted content.

10. USER CONDUCT AND PROHIBITED ACTIVITIES
10.1 Acceptable Use
You agree to use our Platform only for lawful purposes and in accordance with these Terms.

10.2 Prohibited Activities
You may not:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Upload malicious code or viruses
Attempt to gain unauthorized access to our systems
Engage in fraudulent activities
Harass other users or our staff
Submit false or misleading information

10.3 Content Guidelines
Any content you submit must not contain:
Illegal, harmful, or offensive material
Copyrighted material without permission
Personal information of third parties
Spam or commercial solicitations

11. INTELLECTUAL PROPERTY
11.1 Our Rights
All content on our Platform, including but not limited to text, graphics, logos, images, and software, is owned by us or our licensors and is protected by intellectual property laws.

11.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our Platform for personal, non-commercial purposes.

11.3 User Content
By submitting content to our Platform, you grant us a worldwide, royalty-free license to use, display, and distribute such content in connection with our services.

12. PRIVACY AND DATA PROTECTION
12.1 Privacy Policy
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12.2 Data Security
We implement appropriate security measures to protect your personal information, but cannot guarantee absolute security.

12.3 Nigerian Data Protection Regulation (NDPR) Compliance
We comply with the Nigerian Data Protection Regulation and other applicable privacy laws.

13. DISCLAIMERS AND LIMITATIONS OF LIABILITY
13.1 Service Availability
We strive to maintain continuous service availability but do not guarantee uninterrupted access to our Platform.

13.2 Product Warranties
New products may be covered by manufacturer warranties.
Thrifted items are sold "as is" with no warranty beyond our quality checks.
Custom products are warranted against production defects for 30 days.
13.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:

OUR LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE
WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
WE DO NOT WARRANT THAT OUR SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED

13.4 Third-Party Sellers
For products sold by third-party sellers on our marketplace, we act as an intermediary and are not responsible for seller performance, product quality, or disputes between buyers and sellers.

14. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Dealsmine, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:
Your use of our Platform.
Your violation of these Terms.
Your violation of any third-party rights.
Content you submit to our Platform.

15. DISPUTE RESOLUTION
15.1 Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria.

15.2 Jurisdiction
Any disputes arising from these Terms or your use of our Platform shall be subject to the exclusive jurisdiction of Nigerian courts.

15.3 Alternative Dispute Resolution
We encourage users to first contact our customer service team to resolve disputes. If necessary, disputes may be resolved through mediation or arbitration as provided by Nigerian law.

16. FORCE MAJEURE
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

17. MODIFICATION OF TERMS
17.1 Right to Modify
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our Platform with a new effective date.

17.2 Notice of Changes
We will notify users of material changes through email or Platform notifications.

17.3 Continued Use
Your continued use of our Platform after Terms modifications constitutes acceptance of the updated Terms.

18. TERMINATION
18.1 Termination by You
You may terminate your account at any time by contacting customer service or using account settings.

18.2 Termination by Us
We may suspend or terminate your account if you:
Violate these Terms.
Engage in fraudulent activities.
Cause harm to other users or our business.
Fail to pay for orders.

18.3 Effect of Termination
Upon termination:
Your right to use our Platform ceases immediately.
We may retain certain information as required by law.
Outstanding orders and obligations survive termination.

19. SEVERABILITY AND WAIVER
19.1 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

19.2 Waiver
Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

20. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any other legal notices published on our Platform, constitute the entire agreement between you and Dealsmine regarding your use of our services.

21. CONTACT INFORMATION
For questions about these Terms or our services, please contact us:

Email: info@dealsmineng.com
Phone: +2348137415799
Address: Greenfield Estate, Ago Palace Way, Lagos.
Customer Service Hours: 9am - 5pm WAT, Monday - Saturday.

© 2025 Dealsmine Enterprise. All rights reserved.

By using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.