Effective Date: August 1, 2025
Last Updated: August 1, 2025

At Dealsmine, we believe shopping should be purposeful, affordable, and satisfying. Whether you're purchasing a brand-new item, a carefully selected thrifted piece, or a customized gift, we want you to feel confident and secure with every order. We understand that sometimes items may not meet your expectations, and we've designed this policy to make returns and refunds as straightforward as possible while ensuring fairness for all parties.

1.0 Overview
This Return & Refund Policy applies to all purchases made through the Dealsmine marketplace, including new items, thrifted products, and custom printing services. Given the diverse nature of our offerings, specific conditions may apply to different product categories.

2.0 Return Eligibility

2.1 New Items
2.1.1 Return Window: 72 hours from delivery date
2.1.2 Condition: Items must be unused, in original packaging, with all tags attached
2.1.3 Documentation: Original receipt or order confirmation required
2.1.4 Exceptions: Personal care items, undergarments, and perishable goods cannot be returned for hygiene reasons

2.2 Thrifted Items
2.2.1 Return Window: 48 hours from delivery date
2.2.2 Condition: Items must be returned in the same condition as received
Important: All thrifted items are sold "as-is" with detailed condition descriptions provided
2.2.3 Quality Issues: Returns accepted only for items that were significantly misrepresented in our listing

2.3 Custom Printing Services
2.3.1 Returns: Custom printed items cannot be returned unless there is a printing defect or error on our part
2.3.2 Quality Issues: We'll replace or refund items with printing defects, color issues, or damage during production
2.3.3 Design Errors: Customer-approved designs cannot be returned for subjective reasons

2.4 Non-Returnable Items
The following items cannot be returned under any circumstances:

a. Personalized or custom-made products (unless defective)
b. Digital products or downloads
c. Gift cards or vouchers
d. Items damaged by misuse or normal wear after delivery
e. Items without original packaging or proof of purchase

3.0 Return Process
3.1 Initiate Return Request
3.1.1 Contact our customer service team within the applicable return window
Email: info@dealsmineng.com or call 08137415799
3.1.2 Provide order number, item details, and reason for return
3.1.3 Include photos if returning due to damage or quality issues

3.2 Return Authorization
3.2.1 Our team will review your request within 2 business days
3.2.2 If approved, you'll receive a
Return Authorization Number and return instructions
3.2.3 Some returns may require our inspection before refund approval

3.3 Package and Ship
3.3.1 Securely package items in original packaging when possible
3.3.2 Include Return Authorization Number clearly visible
3.3.3 Use a trackable shipping method (customer responsibility for return shipping costs unless item is defective)

3.4 Processing
Returns are processed within 5-7 business days after we receive the item
Inspection may take additional time for thrifted items or quality claims

4.0 Refund Policy
4.1 Refund Methods
Refunds will be issued to the original payment method
Bank transfers: 3-5 business days
Card payments: 5-10 business days depending on your bank
Mobile money: 1-2 business days

4.2 Refund Amounts
4.2.1 Full Refund: Original item cost (minus original shipping if free shipping minimum wasn't met)
4.2.2 Partial Refund: May apply to thrifted items showing wear beyond what was described
4.2.3 Shipping Costs: Return shipping is customer's responsibility unless item is defective or incorrectly shipped

4.3 Processing Timeline
Refund processing begins once returned item passes inspection
You'll receive email confirmation when refund is initiated
Allow additional time for your financial institution to process the refund

5.0 Exchanges
We currently offer exchanges on a case-by-case basis:

5.1 Available for size/color variations of the same item (subject to availability)
Customer pays shipping difference if applicable
Custom printed items cannot be exchanged
Contact customer service to check exchange availability before returning

6.0 Damaged or Defective Items
If you receive a damaged or defective item:
Contact us immediately (within 48 hours of delivery)
Provide clear photos of the damage or defect
We'll arrange replacement or full refund including return shipping
No need to return severely damaged items if we determine replacement/refund is appropriate

7.0 Lost or Undelivered Packages
7.1 Our Responsibility
7.1.1 We'll investigate and work with our shipping partners.
7.1.2 Replacement or refund provided if package is confirmed lost in transit.
7.1.3 Tracking information required for all claims.

7.2 Customer Responsibility
7.2.1 Ensure accurate delivery address is provided.
7.2.2 Be available to receive packages or arrange alternative delivery
7.2.3 Notify us within 5 days if package shows "delivered" but wasn't received

8.0 International Orders
For customers outside Nigeria:
Return shipping costs are customer's responsibility.
Additional customs duties/fees may apply to returns.
Extended processing times may occur due to international shipping.
Contact customer service for specific guidance on international returns

9.0 Contact Information
For all return and refund inquiries:

Email: info@dealsmineng.com
Phone: +2348137415799
WhatsApp: +2348137415799
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM WAT

10.0 Policy Updates
This policy may be updated periodically to reflect changes in our business practices or legal requirements. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of our services after policy updates constitutes acceptance of the new terms.

11.0 Legal Compliance
This policy complies with Nigerian consumer protection laws and regulations. In case of disputes, Nigerian law will govern, and any legal proceedings will be conducted in Nigerian courts.

Note: This policy is part of our Terms of Service. By making a purchase on Dealsmine, you agree to these return and refund terms. We reserve the right to refuse returns that don't meet these guidelines or appear to violate our terms of service.